Shipping & Returns

SHIPPING POLICY

ALL ORDERS ARE CREATED-ON-DEMAND. IT TYPICALLY TAKES 1-2 BUSINESS DAYS TO SHIP YOUR ORDER TO YOU.

ONCE YOUR ORDER HAS BEEN SHIPPED, ORDERS ARE GENERALLY RECEIVED WITHIN 1-5 BUSINESS DAYS. WE DO NOT SHIP ON HOLIDAYS. WHILE WE WILL DO ALL WE CAN TO ENSURE YOUR ORDER IS DELIVERED IN A TIMELY MANNER, WE CANNOT BE HELD RESPONSIBLE FOR SLOW MAIL DELIVERY DUE TO SEVERE WEATHER OR OTHER MAIL SERVICE INTERRUPTIONS.

CUSTOM ORDERS TIMELINE

CUSTOM WORKS TAKE UP TO 5 BUSINESS DAYS TO COMPLETE. PLEASE NOTE THAT SHIPPING IS NOT INCLUDED IN THIS TIME FRAME AND OUR TIMELINE MIGHT BE EXTENDED DURING PEAK SEASONS.

DOMESTIC SHIPPING OPTIONS

WE OFFER USPS FIRST CLASS SHIPPING AS WELL AS EXPEDITED SHIPPING OPTIONS FOR ALL OF OUR PRODUCTS. AVAILABLE SHIPPING OPTIONS NOTED AT CHECKOUT.

INTERNATIONAL SHIPPING OPTIONS

WE DO NOT SHIP INTERNATIONALLY AT THIS TIME.

RETURNS/EXCHANGES

RETURN SHIPPING IS PAID FOR BY THE BUYER. YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF INITIALLY SHIPPING YOUR ITEM OR ITEMS WILL BE DEDUCTED FROM YOUR REFUND. THIS IS TRUE EVEN IF THE SHIPPING OF YOUR PRODUCT QUALIFIED FOR FREE SHIPPING. THE COSTS OF SHIPPING WILL ALWAYS BE DEDUCTED FROM YOUR REFUND.

IF YOU ARE SHIPPING AN ITEM/S OVER $75, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

RETURN/STORE CREDIT RULES

  • WE ACCEPT RETURNS OF PRODUCT SHIPPED WITHIN THE UNITED STATES.
  • WE DO NOT ACCEPT RETURNS FOR PERSONALIZED ITEMS OR IF THE PRODUCT WAS DAMAGED DURING DELIVERY.

WE HAVE THE SOLE DISCRETION TO GRANT A REFUND (INCLUDING THE REFUND METHOD), CREDIT YOUR ACCOUNT, OR REPLACE A PRINTED PRODUCT. IN ORDER TO REQUEST A REFUND, CREDIT, OR REPLACEMENT, YOU MUST SEND A PHOTOGRAPH AND BRIEF EXPLANATION OF THE PROBLEM TO CONTACT@OLIVEPRESSCO.COM WITHIN 15 DAYS OF DELIVERY.

FOR CLARIFICATION, WE WILL NOT GRANT A REFUND, CREDIT YOUR ACCOUNT, OR REPLACE A PRINTED PRODUCT SOLELY BECAUSE

  • IT WAS UNSATISFACTORY FOR ANY REASON (EXCLUDING THE MATCHING OF THE PROVIDED FULFILLMENT INFORMATION)
  • THE SHIPPING PROVIDER DID NOT COMPLETE DELIVERY/THE DELIVERY WAS LATE

IN SUCH CASES, YOU MUST PLACE A NEW ORDER, OR THE RECIPIENT OF THE INDIVIDUAL ORDER MUST ATTEMPT TO RESOLVE THE DELIVERY DISPUTE WITH THE SHIPPING PROVIDER.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE DEFECTIVE OR UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT.

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.
THERE ARE CERTAIN SITUATIONS WHERE REFUNDS ARE NOT GRANTED: (IF APPLICABLE)

1. ANY ITEM NOT IN ITS ORIGINAL CONDITION, IS DAMAGED FOR REASONS NOT DUE TO OUR ERROR.
2. ANY ITEM THAT IS RETURNED MORE THAN 15 DAYS AFTER DELIVERY
3. PROOF OF PURCHASE CANNOT BE VERIFIED
4. ITEM HAS WATER DAMAGE

LATE OR MISSING REFUNDS (IF APPLICABLE)

IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.
NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT CONTACT@OLIVEPRESSCO.COM OR YOU CAN VISIT OUR CONTACT US PAGE.